Baystate Medical Center / Master Plan

What do we really need? How can we be more efficient and cost-effective? What is possible? These are the three key questions most commonly asked us by our clients. How we help them answer those questions necessitates the use of a wide variety of Sterling Tools and experience of our consultant team. These questions are at the heart of every engagement.


What do we really need?

The largest hospital and only Level 1 Trauma Center in Western Massachusetts, Baystate Medical Center is a center for training for physicians, nurses, and a wide variety of other clinical specialists, and is the flagship of a now five hospital health system.  Bursting at the seams and realizing from an earlier master planning effort that they needed to significantly expand the inpatient care services on the main campus, Sterling Planning Alliance was engaged to assist Executive Leadership in envisioning a new service delivery model, a new ‘Hospital of the Future’.  Central to the effort was answering the questions regarding how many Heart and Vascular hybrid procedure rooms, other surgical procedure rooms, emergency services treatment spaces, imaging modalities, pediatric and adult inpatient beds, critical beds, and other support services are likely to be needed for the next 15-20 years.  Comprehensive assessments of historical volumes, future trends, future projections, and sensitivity analyses for all clinical services established the parameters for future development need.  Some of the validated key elements for future development included:  800 inpatient beds, 8-12 Heart & Vascular hybrid procedure rooms, 30 other operating rooms, 97 emergency services treatment spaces, significant expansion of imaging services.

How can we be more efficient and cost-effective?

Sterling actively facilitated a year-long series of workshops with 12 multidisciplinary User Groups assessing current operations; discovering opportunities for eliminating wastes in key processes; and determining how to operationalize an ‘on stage/off stage’ delivery model which respects patient and family privacy while maximizing staff efficiency.

  • 01_SterlingPlanningAlliance_BaystateMedicalCenter.jpg Implemented ‘L Shaped’ Massing Scheme
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  • 04_SterlingPlanningAlliance_BaystateMedicalCenter.jpg Conceptual “3 Finger” Massing Scheme
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What is possible?

Surrounded by three distinct residential neighborhoods, with no opportunity for expansion in that location beyond the existing campus boundaries, Baystate had one buildable site left on the main campus.  Together with our design partners in Steffian Bradley Architects (our parent firm), we were able to help the Executive Leadership realized how they could maximize the development of that last site, cost-effectively over time.  The final approved plan included a 641,000 square feet expansion, with the entire core and shell built in the first phase of investment, along with the fitout of about 60% of the interior space, including the new Heart & Vascular Center, four floors of inpatient beds, a new central sterile processing center and other critical support space.  Subsequent to the opening of phase 1, a new 97 treatment space Level 1 Trauma Center opened a year later as phase 2; and currently the interior fitout of phase 3 which includes a new inpatient pharmacy and three more floors of inpatient beds is underway.